xhorseVVDI.com Return Policy
The details about return policy at xhorseVVDI.com
Following is The Accepted Return
1. The item you received has quality problem, such as it can not work once you receive it or it encounters crash in delivery. In this situation, you can full refund or exchange a new good item, we will pay the entire fee.
2. You are not satisfied with the item you purchased at XhorseVVDI.com without any quality problem. You can get partial refund(minus the shipping cost), we will get 10% as handing fee from your payment. or exchange another item you want, but you must pay the extra shipping cost.
If Key tool series, vvdi2, key cutting machine, please unbind firstly with your xhorse account firstly, then send back to us.
Here is the unbind process guide: https://www.xhorsevvdi.com/upload/pro/19060715598881083809.pdf
3. You order a wrong item from us, you can return back the wrong item to exchange a right item, but you have to pay the extra shipping cost. In this situation, you can't get the refund.
4. We sent you the wrong item, in this situation, you can return the wrong item back to us to get full refund or resend you the right item, and we will be responsible for any fee caused by this problem.
If the item is damaged by yourself, we can not provide exchange service for you. You can return for repair, but you have to pay the extra shipping cost.
What you should do before returning:
You need to contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you?
Please check the return policy before you purchase the item. If you have any doubt, please check with our customer service, you can obtain our customer service relative information form xhorseVVDI.com.