Frequently Asked Questions

Shipment &tracking on xhorseVVDI.com

How many shipping methods on your Site? How Much is the Shipping Fee? How to Track My Package Online? How long does it take to get my parcel? Can the shipping reach My Country? Can I change Shipping Method and Shipping Address After placed an Order? I can not track my parcel with the tracking Number, what to do?

About payment

What are the steps to pay on your website? What should I do after complete my payment? Are there any ways To Reduce My Bank Transfer Fee?

About Customs&Import Tax

Must I Pay The Import Duty? Who Can Help If The Package Encounter Customs Clearance Issues?

How to get discount?

How many ways Can I get discounts?

About My Account

Tips for shopping on xhorseVVDI.com

Tips to buy something from xhorseVVDI

Warranty&Return policy

Warranty & After Sale Service On xhorseVVDI.com xhorseVVDI.com Return Policy xhorseVVDI.com Refund Policy Return for Repair or Replacement

Combine Shipping for Different Orders

Can I Combine Shipping for Different Orders?
Submit a question

How to Track My Package Online?

Once we send out package and receive tracking number from our shipping agency,you will receive the tracking number,how to track the package?

1.DHL:

1. Browse on: www.dhl.com
2. You will see one window like this, copy the tracking number,and click track.



2.EMS
Check www.ems.com.cn/english.htm,copy tracking number and input verfication code,click track.



3.Post Service Standard Shipping Way
All Post service way like Hongkong Post,China Post,SG post.etc,can be tracked on www.17track.net/en website