Frequently Asked Questions

Shipment &tracking on xhorseVVDI.com

How many shipping methods on your Site? How Much is the Shipping Fee? How to Track My Package Online? How long does it take to get my parcel? Can the shipping reach My Country? Can I change Shipping Method and Shipping Address After placed an Order? I can not track my parcel with the tracking Number, what to do?

About payment

What are the steps to pay on your website? What should I do after complete my payment? Are there any ways To Reduce My Bank Transfer Fee?

About Customs&Import Tax

Must I Pay The Import Duty? Who Can Help If The Package Encounter Customs Clearance Issues?

How to get discount?

How many ways Can I get discounts?

About My Account

Tips for shopping on xhorseVVDI.com

Tips to buy something from xhorseVVDI

Warranty&Return policy

Warranty & After Sale Service On xhorseVVDI.com xhorseVVDI.com Return Policy xhorseVVDI.com Refund Policy Return for Repair or Replacement

Combine Shipping for Different Orders

Can I Combine Shipping for Different Orders?
Submit a question

I can not track my parcel with the tracking Number, what to do?

This situation may happened with following factors:

1. The Express company hasn’t updated the recent delivery information to their website. it may have about 1 day delay sometimes.

2. The tracking code was not correct. Please contact our customer service to confirm your tracking number.

3. The parcel had been delivered for a long time, your tracking code history has been removed by the shipping sompany.

You can contact us as well, we will check with the express company for you.