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Frequently Asked Questions
Frequently Asked Questions
Shipment &tracking on xhorseVVDI.com
How many shipping methods on your Site?
How Much is the Shipping Fee?
How to Track My Package Online?
How long does it take to get my parcel?
Can the shipping reach My Country?
Can I change Shipping Method and Shipping Address After placed an Order?
I can not track my parcel with the tracking Number, what to do?
About payment
What are the steps to pay on your website?
What should I do after complete my payment?
Are there any ways To Reduce My Bank Transfer Fee?
About Customs&Import Tax
Must I Pay The Import Duty?
Who Can Help If The Package Encounter Customs Clearance Issues?
How to get discount?
How many ways Can I get discounts?
About My Account
Tips for shopping on xhorseVVDI.com
Tips to buy something from xhorseVVDI
Warranty&Return policy
Warranty & After Sale Service On xhorseVVDI.com
xhorseVVDI.com Return Policy
xhorseVVDI.com Refund Policy
Return for Repair or Replacement
Combine Shipping for Different Orders
Can I Combine Shipping for Different Orders?
Submit a question
What should I do after complete my payment?
After you finish your payment, please inform us with the following information:
1. Your detailed shipping address, telephone number, or your new address that is different from your address on PayPal.
2. Your requirement on the Customs Invoice: goods description, how much value we write on the invoice, or even your company name, your VAT and so on.
3. Your requirements on the external package.
4. The MTCN if you use Western Union to pay.
5.The bank slip after your T/T payment.
6. CPF for Brazil customers if you want to use DHL, UPS or TNT express service.
7. If you don't want to choose DHL or Singapore Post for shipping, please tell us which express company would you like.
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