Return policy


Return policy of xhorsevvdi.com

Before returning items to us, please read and follow the instructions below. You can also contact our Customer Service, we will be glad to help you.
 
Please make sure that you understand our return policy and ensure that all criteria are met before physically sending any items back to us.

Our free return window will be opened  for 30 working days after package delivery.

XhorseVVDI.com Return Policy:

In what situation our return policy will be applied to you?

Mis-Ordered Products: If you order wrong item by yourself, or you find it is not what you want to order (not quality problem), our return policy is not applied for you, please be aware of this.

Quality Issue: Our item does not work well once you receive it or it encounters crash in delivery causing customers fail to use it, in this situation, our return policy will be open for you.

Non Quality Issues: In some particular situation, our return policy can be open for you after our customer service learning your particular problem. In this situation, our return policy will be applied for you, and in this condition we will charge you 10% handling fee.

When i can get my refund or exchange items back?

1. If you are return for refund, you will receive your refund within 5 working days after we received the return goods and confirm everything is ok.
2.If you need exchange to other items and exchanged item price is higher than what you paid, you will need to pay for the price difference, and exchanged items will be ship out within 48 hours after we received your payment.

Returning for replacement
 

When exchange for free: If your products encounter crash in delivery, we will exchange it for free for you and you undertake the shipping cost for your ship item back to us through simple airmail.
 
Mis-ordered products: If you order a wrong item and plan to exchange for you want, then just contact our customer service for help, if we can exchange for you, you need to pay the shipping cost to us as well as return to you.
 
Physical Damaged Items: If the item is damaged by yourself, we can not provide exchange service for you. But you can return for repair.
 
What you do before returning for replacement: you need contact our customer service to tell us your problem. What's wrong with your item and what you want us to do for you.
 
Returning shipping options: after confirming your items is under our policy of returning, depends on your country and return shipping way, we will provide the detailed address and recommended shipping ways. NO TNT, Aramex express.
 
How we will do after receiving your return: you need keep touch with us to make sure we get it. After checking the item, we will arrange a replacement for you and we will inform you when everything is done. Please remember to check your email from time to time.

Xhorse Product Warranty
 
Warranty: The guarantee of Xhorse most products is one year. Before shipping out, all goods have been double verified by XhorseVVDI.com. Our QC department will check for quality, including check the basic function of the hardware, the appearance, the packing, the necessary accessories and power adapter plug standard. After finishing quality check, our stuff will carefully do quality check and paste our own QC label in the form of month/ date/ year on every product.
 
If you have any using problem of the products buought please feedback to us firstly, we will discuss the issue with you. Via our technical support, we can dig out your using problem via our technical support in most of cases.
 
Lost Products: If products get lost in delivery, or you can not get your item for a long time, please contact our customer service timely. We will handle this ASAP. Please DON'T deal with it all by yourself, we want you to communicate with us. Usually, we will provide tracking number and tracking URL timely. If products get lost on the way and we get confirm from couriers, we will arrange new package for your products. 

Repair Policy
 
When your products get damaged after using some time and needs repair, we provide repair service for you. Please contact with XhorseVVDI.com customer service about the repair.

Special Note for Xhorse Return Product
If return for refund or exchange, please note:

Key tool series, VVDI2, VVDI MB, MINI OBD Tool V2, key cutting machine, please unbind firstly with your xhorse account firstly, then send back to us.
Here is the unbind process guide: https://www.xhorsevvdi.com/upload/pro/19060715598881083809.pdf

Thanks in advance for your support!
XhorseVVDI.com