Why Xhorse BMW Motorcycle Not Activated after License Purchase?

One customer gave feedback that he bought BMW Motorbike License for his VVDI2 Programmer but still had not access to this function.
vvdi2 bmw software
error prompt
1.Make sure VVDI2 version is the latest (V7.3.1 software,V7.3.0 firmware)
basic bmw function
2.Make sure BWM CAS OBD the basic function of VVDI2 is activated